TripDM Internet-Based Policy

1. Introduction

Welcome to TripDM.

TripDM is an online marketplace that enables Travelers to discover travel packages and communicate directly with independent Travel Agents ("Vendors"). Our goal is to provide a secure, transparent, and professional platform for travel-related communication.

This Internet-Based Policy explains the standards, rules, and acceptable practices governing the use of the TripDM Platform. It applies to all visitors, registered users, Travelers, Vendors, business partners, and any individual or entity accessing or using the Platform.

By accessing or using TripDM, you agree to comply with this Policy, our Privacy Policy, and our Conditions of Use & Sale.

TripDM reserves the right to investigate violations of this Policy and take appropriate action, including restricting access to the Platform where necessary.

2. Acceptable Use Policy

TripDM is intended solely for lawful travel-related communication and business interactions.

Users may use the Platform to:

• Search for travel packages.
• Contact travel agents.
• Request quotations.
• Compare travel options.
• Publish legitimate travel services (Vendors).
• Respond to customer inquiries.
• Share genuine travel experiences.
• Manage their TripDM account.

Users must always use the Platform responsibly, respectfully, and in compliance with applicable laws.

Users must NOT:

• Use the Platform for unlawful purposes.
• Misrepresent their identity or business.
• Create fake accounts.
• Impersonate another person or organization.
• Attempt unauthorized access to accounts, servers, databases, or systems.
• Upload malicious software, viruses, ransomware, spyware, or harmful code.
• Use bots, crawlers, automated scripts, or scraping tools without written permission from TripDM.
• Interfere with Platform security or performance.
• Circumvent security measures or access controls.
• Attempt to reverse engineer, copy, or exploit TripDM's software or services.
• Collect personal information from other users without authorization.
• Promote illegal or prohibited activities.

TripDM may investigate and take appropriate action against any misuse of the Platform.

3. Community Guidelines

TripDM is committed to maintaining a respectful and trustworthy community. All users are expected to interact professionally and courteously.

Respect Others

Users must:

• Communicate respectfully.
• Avoid offensive language.
• Respect cultural and religious diversity.
• Avoid discrimination or harassment.
• Resolve disagreements professionally.

Honest Communication

Travelers and Vendors must provide truthful and accurate information.

Do not:

• Publish misleading advertisements.
• Use deceptive pricing.
• Make false promises.
• Misrepresent travel packages.
• Publish inaccurate availability information.
• Create fake customer inquiries.
• Manipulate search rankings.

Professional Conduct

Travel Agents are expected to:

• Respond professionally.
• Provide accurate package information.
• Explain inclusions and exclusions.
• Maintain professional communication.
• Respect customer privacy.
• Comply with applicable laws and licensing requirements.

Travelers should:

• Make genuine travel inquiries.
• Respect Vendors' time.
• Avoid sending repeated or unnecessary messages.
• Verify travel details before making payments.

Prohibited Behaviour

The following conduct is prohibited:

• Hate speech
• Threats
• Harassment
• Bullying
• Defamation
• Obscene or sexually explicit content
• Political campaigning unrelated to travel
• Religious propaganda
• Sharing malicious links
• Encouraging illegal activities
• Misuse of Platform features

TripDM reserves the right to remove content or restrict accounts that violate these standards.

4. Anti-Spam Policy

TripDM prohibits spam in any form. Spam includes any unsolicited, excessive, or repetitive communication that interferes with the normal use of the Platform.

Examples include:

• Repeated identical messages.
• Automated messaging.
• Promotional messages unrelated to travel.
• Mass messaging to multiple Vendors.
• Sending misleading advertisements.
• Posting duplicate listings.
• Unsolicited marketing campaigns.
• Artificially generating inquiries.
• Sharing referral links without authorization.

TripDM uses automated and manual measures to detect spam. Accounts involved in spam activities may be temporarily restricted or permanently removed.

5. Anti-Fraud Policy

TripDM is committed to maintaining a trustworthy marketplace. Although TripDM actively monitors suspicious activities, it cannot guarantee that every transaction or interaction is free from fraud. Users should independently verify all information before entering into agreements or making payments.

Fraudulent Activities Prohibited

The following activities are strictly prohibited:

• Fake travel packages.
• Fake business registrations.
• Fake customer inquiries.
• Fake reviews.
• Identity theft.
• Account takeover.
• Payment scams.
• Phishing.
• Impersonation.
• Forged documents.
• Misleading advertisements.
• Artificial price manipulation.
• Fake promotional offers.
• Chargeback abuse (where applicable).
• Money laundering.
• Financial scams.
• Unauthorized collection of personal information.

Vendor Responsibilities

Travel Agents must ensure that:

• Company information is accurate.
• Licenses and registrations are valid where required.
• Travel packages accurately reflect available services.
• Prices are truthful and transparent.
• Customers are treated fairly.

Traveler Responsibilities

Travelers should:

• Verify Vendor identity.
• Confirm package details.
• Obtain invoices where applicable.
• Verify payment information before transferring funds.
• Exercise reasonable caution when dealing with Vendors.

Fraud Investigation

TripDM may investigate reports of suspected fraud by:

• Reviewing account activity.
• Requesting identity verification.
• Contacting affected parties.
• Temporarily restricting accounts.
• Cooperating with lawful requests from regulatory or law enforcement authorities.

TripDM reserves the right to remove fraudulent content and restrict Platform access where necessary.

6. Content Moderation Policy

TripDM encourages open communication while maintaining a safe and trustworthy environment. We may review, restrict, or remove content that violates this Policy, applicable law, or the rights of others. Content moderation may be performed using automated systems, human review, or a combination of both. TripDM is not obligated to pre-screen all content before publication.

Content That May Be Removed

TripDM may remove content that:

• Violates applicable laws.
• Contains false or misleading information.
• Promotes fraud.
• Infringes intellectual property rights.
• Contains malware or malicious links.
• Includes hate speech or abusive language.
• Contains obscene or sexually explicit material.
• Encourages violence or illegal activities.
• Misuses another person's identity.
• Violates this Internet-Based Policy.

TripDM may remove content without prior notice where necessary to protect users or comply with legal obligations.

7. User-Generated Content

Users retain ownership of the content they upload, including:

• Travel package descriptions.
• Photographs.
• Videos.
• Business logos.
• Reviews.
• Comments.
• Profile information.
• Promotional materials.

By uploading content to TripDM, you represent that:

• You own the content or have permission to use it.
• The content does not infringe the rights of others.
• The content complies with applicable laws and this Policy.

You grant TripDM a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use your content solely for operating, improving, promoting, and securing the Platform. TripDM does not claim ownership of your content.

Prohibited Content

Users must not upload content that:

• Is illegal.
• Is fraudulent.
• Is defamatory.
• Contains pornography or sexually explicit material.
• Promotes violence or hatred.
• Contains malware.
• Infringes copyright or trademarks.
• Violates privacy rights.
• Includes personal information of others without permission.
• Misleads users regarding travel services.

8. Reviews & Ratings Policy

TripDM values genuine and honest feedback. Reviews help Travelers make informed decisions and encourage Vendors to maintain high service standards.

Review Guidelines

Reviews should:

• Be based on actual experiences.
• Be truthful and accurate.
• Remain respectful and professional.
• Focus on travel services received.

Reviews must not include:

• False allegations.
• Offensive language.
• Personal attacks.
• Confidential information.
• Political or religious content unrelated to the service.
• Promotional advertisements.

Review Integrity

TripDM prohibits:

• Fake reviews.
• Paid reviews without disclosure.
• Review manipulation.
• Coordinated review campaigns.
• Multiple reviews from fake accounts.
• Incentivized reviews that are misleading.

TripDM may remove reviews that violate these standards.

9. Copyright & Intellectual Property

TripDM respects intellectual property rights and expects users to do the same.

TripDM Intellectual Property

Unless otherwise stated, the following are owned by TripDM or its licensors:

• TripDM name
• TripDM logo
• Website design
• Mobile application
• User interface
• Software
• Source code
• Platform features
• Graphics created by TripDM
• Icons
• Written content
• Databases

These materials may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

Third-Party Intellectual Property

Users must not upload or publish content that infringes the rights of others, including:

• Copyrighted photographs, Logos, Videos, Brochures, Maps, Travel itineraries.
• Website content copied from competitors.
• Trademarks.
• Proprietary documents.

Users are solely responsible for ensuring they have the necessary rights to upload and share such content.

Reporting Intellectual Property Infringement

If you believe that content on TripDM infringes your intellectual property rights, you may submit a written notice including:

• Your full name and contact information.
• A description of the copyrighted or trademarked work.
• The location of the allegedly infringing material on the Platform.
• Evidence of your ownership or authorization.
• A statement made in good faith that the reported use is unauthorized.

TripDM may investigate the complaint and, where appropriate, remove or restrict access to the content while the matter is reviewed.

10. AI Usage Policy

TripDM may use Artificial Intelligence ("AI"), Machine Learning ("ML"), automation technologies, or similar tools to improve the Platform and enhance the user experience. These technologies are intended to assist users and improve operational efficiency. AI-generated outputs are provided for informational purposes and should not be considered professional travel advice or guarantees.

AI Features May Include

TripDM may use AI for purposes such as:

• Search recommendations.
• Destination suggestions.
• Travel package recommendations.
• Spam detection.
• Fraud detection.
• Fake account detection.
• Duplicate listing detection.
• Content moderation assistance.
• Image quality assessment.
• Customer support chatbots.
• Frequently Asked Questions (FAQ) responses.
• Translation assistance.
• Analytics and reporting.
• Platform security monitoring.

The availability and functionality of AI features may change over time.

AI Limitations

Artificial Intelligence may occasionally produce inaccurate, incomplete, outdated, or inappropriate information. Users should independently verify:

• Travel packages.
• Prices.
• Hotel availability.
• Flight information.
• Visa requirements.
• Government travel advisories.
• Vendor credentials.

TripDM does not guarantee the accuracy or completeness of AI-generated content.

Human Review

Certain AI-assisted decisions may be reviewed by authorized TripDM personnel, particularly where necessary for:

• Fraud investigations.
• Safety concerns.
• Legal compliance.
• Content moderation.
• Customer support.
• Appeals relating to account actions.

AI and Privacy

Where AI processes personal information, TripDM will do so in accordance with the Privacy Policy and applicable data protection laws. TripDM does not use AI to make legally binding decisions without appropriate safeguards where required by law.

11. Responsible Disclosure Policy

TripDM appreciates responsible security research that helps improve the security of the Platform. If you believe you have discovered a security vulnerability, we encourage you to report it responsibly.

Reporting a Vulnerability

Security researchers should provide:

• Description of the vulnerability.
• Steps to reproduce.
• Potential impact.
• Screenshots or supporting evidence (where appropriate).
• Contact information.

Reports may be submitted to: security@tripdm.com

Good Faith Security Research

TripDM will not pursue legal action against individuals conducting legitimate security research provided they:

• Act in good faith.
• Do not exploit vulnerabilities for personal benefit.
• Do not access unnecessary personal information.
• Do not interrupt Platform operations.
• Do not disclose vulnerabilities publicly before TripDM has had a reasonable opportunity to investigate and address them.

Prohibited Activities

The Responsible Disclosure Policy does not authorize:

• Data theft.
• Service disruption.
• Distributed Denial of Service (DDoS) attacks.
• Social engineering.
• Phishing.
• Extortion.
• Malware distribution.
• Accessing user accounts without authorization.
• Accessing confidential business information.
• Modifying Platform data.

Such activities may result in legal action.

12. Trust & Safety Policy

TripDM is committed to maintaining a safe and trustworthy marketplace. Although TripDM facilitates communication between Travelers and Vendors, TripDM is not a party to agreements between them and cannot guarantee the conduct or performance of any user.

Safety Recommendations for Travelers

• Verify Vendor details.
• Confirm business registrations where applicable.
• Read package inclusions carefully.
• Request written quotations.
• Retain invoices and receipts.
• Verify cancellation policies.
• Confirm hotel and transportation arrangements before making payments.
• Exercise caution when sharing personal information.

Safety Recommendations for Vendors

• Verify customer inquiries where appropriate.
• Maintain accurate business information.
• Respond professionally.
• Protect customer information.
• Avoid requesting unnecessary personal documents.
• Conduct business in accordance with applicable laws.

Identity Verification

TripDM may request identity verification from users or vendors. Verification does not constitute an endorsement, guarantee, certification, or warranty regarding any individual or business. Users remain responsible for exercising independent judgment before entering into any agreement.

Emergency Situations

TripDM should not be used as an emergency response service. If users experience medical emergencies, criminal activity, immediate threats, or natural disasters they should contact local emergency services or the appropriate authorities.

13. Account Suspension and Termination

TripDM reserves the right to suspend, restrict, or terminate access to the Platform where necessary to protect users, maintain Platform integrity, or comply with legal obligations. Suspension may be temporary or permanent.

Reasons for Suspension

Accounts may be suspended for reasons including, but not limited to:

• Violation of this Policy.
• Fraudulent activities.
• Fake identities.
• Spam.
• Misleading advertisements.
• Fake travel packages.
• Copyright infringement.
• Harassment.
• Threatening behaviour.
• Unauthorized access attempts.
• Security violations.
• Illegal activities.
• Repeated customer complaints indicating serious misconduct.
• Failure to comply with applicable laws.

Investigation & Appeals

TripDM may investigate suspected violations by reviewing account activity, examining uploaded content, requesting identity verification, and cooperating with law enforcement where legally required. TripDM may temporarily restrict Platform access while an investigation is ongoing.

Users whose accounts have been suspended may contact TripDM Support to request a review. Submitting an appeal does not guarantee reinstatement.

14. Reporting Abuse

TripDM encourages users to report behaviour that violates this Policy. Reports help maintain a safe marketplace.

Examples of Reportable Conduct

• Fraud.
• Fake Vendors or Travelers.
• Spam.
• Harassment.
• Copyright infringement.
• Offensive content.
• Identity theft.
• Impersonation.
• Misleading advertisements.
• Scam attempts.
• Fake reviews.
• Security vulnerabilities.

How to Report

Reports should include your name, description of the issue, date/time, screenshots, URLs, and supporting documents. Reports may be submitted through Report buttons within the Platform, Customer Support, or Email.

TripDM may review the report, request additional information, contact affected parties, remove content, restrict accounts, or cooperate with authorities. TripDM cannot guarantee any specific outcome following a report.

15. Platform Availability

TripDM strives to maintain reliable service. However, the Platform may occasionally become unavailable due to:

• Scheduled maintenance.
• Software updates.
• Internet outages.
• Third-party service interruptions.
• Security incidents.
• Events beyond our reasonable control.

TripDM does not guarantee uninterrupted availability.

16. Third-Party Services

TripDM may integrate with third-party services including:

• Maps.
• Analytics.
• Cloud hosting.
• Email providers.
• OTP providers.
• Payment providers.

TripDM is not responsible for the availability, security, or practices of third-party services. Users should review applicable third-party policies before using those services.

17. Policy Updates

TripDM may update this Internet-Based Policy from time to time. Changes may occur due to:

• Legal requirements.
• Platform improvements.
• Security enhancements.
• New features or Business operations.

The latest version will always be published on the Platform. Continued use of TripDM after updates become effective constitutes acceptance of the revised Policy.

18. Severability

If any provision of this Internet-Based Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

19. Governing Law

This Internet-Based Policy shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles. Any disputes relating to this Policy shall be subject to the jurisdiction of the competent courts where TripDM's registered office is located, subject to applicable law.

20. Contact Information

For questions regarding this Internet-Based Policy, users may contact:

• Website: www.tripdm.com
• General Support: support@tripdm.com
• Security Issues: security@tripdm.com
• Copyright Matters: copyright@tripdm.com
• Privacy Requests: privacy@tripdm.com
• Business Address: 2808, Rustomjee Azzaino, Thane, 400601